For the purpose of these Terms and conditions, where "EVM" is used it shall refer to "Eurovanman Man and Van Services", trading as "Eurovanman Removals", or any alternative subcontractor provided by Eurovanman Man and Van Services Ltd. "You" or "The Customer" refers to any persons hiring the services of EVM.
When booking, you agree to be bound by these Terms and Conditions.
EVM reserve the right to carry out your removal using a sub contractor if necessary, without specifically informing you in writing, email or by phone. Where any SubContractor is used, they will have been personally vetted by the director of EVM to ensure that they have the necessary skills and qualifications and the correct insurance to safely carry out your work to the highest possible standards.
EVM reserve the right to charge a minimum fee for the first hour of a job when charging hourly rate, to cover the costs and time of the journey to and from the job.
EVM reserve the right to withdraw or change any quote, only where the job is not as described in writing by the customer.
EVM will always complete a job that has been quoted for, for the fee quoted, if the job is as described.
EVM will only provide a quote in writing or via email, and no fixed quotes can be given by telephone.
Whilst EVM always do our best to be on time, we cannot be held responsible for delays caused by events outside of our control.
If you book Eurovanman Man and Van to complete your job, the removals team attend, and you no longer require their services there will be a £50 call out charge plus £20 for each extra man booked, increasing at a rate of £2 per mile from our depot locations (Croydon and Enfield).
EVM will charge our standard hourly rate in addition to any agreed fee for a job when we are kept waiting without prior arrangement.
EVM have extensive insurance policies to protect you and your possessions when using our services. However, your goods will not be insured if they have not been correctly packaged. It is for this reason that all breakable, electronic or fragile items must be packaged and boxed before the arrival of our removals team. EVM RESERVE THE RIGHT TO REFUSE TO MOVE ANY UNPACKED ITEMS.
EVM regret that we are unable to transport any goods of a hazardous nature including but not limited to gas canisters, paint, live ammunition or explosives, petrol, diesel or any other flammable liquids.
EVM are neither insured nor qualified to install or disconnect any kind of domestic appliance. Please ensure that domestic appliances have been disconnected and emptied in advance of your removals team arriving.
EVM reserve the right to charge a small, deposit for the booking of any removal at our discretion. This deposit is non refundable where you give less than 7 days notice for cancellation, regardless of the reason for your cancellation. Should your moving date be changed, your deposit can be transferred to your new moving date and will not be lost.
EVM will always charge a deposit on European jobs to cover the cost of the ferry or Eurostar booking and this is not refundable.
Where EVM charges a deposit for a removal, if for reasons including but not limited to bad weather, natural disaster, mechanical failure, war or terrorism we are unable to attend your removal, your deposit will be returned to you.
EVM reserve the right not to complete any work and to charge a call out fee if your property is in an unhygienic condition - e.g. if there are human or animal feces in the property, or vermin living within it. Should EVM attend any property where the signs of criminal activity are evident, including but not limited to syringes and hypodermic needles, the police will be called immediately.
Once Eurovanman and you the customer agree a price for your removal solely on the information you provide and once arrived at your premises it is not as stated i.e. more furniture or stairs etc. Eurovanman have the right to add additional charges/fees to you the customer.
Eurovanman use Mercedes Sprinter long wheel base high top vans. The weight capacity when fully laden/loaded is 3.5 tons. EVM are strictly bound by weight rules when travelling on ferries and if once weighed the weight exceeds 3.5 tons charges are incurred. You the client are responsible for these charges at the rate in UK sterling of £0.50p per extra kilo. Should the weight exceed 3.5 ton Evm will provide proof of excessive weight.
When booking Eurovanman Man and Van you agree to these Terms and Conditions.
Andrew was brilliant from beginning to end. Professional, relaxed and HELPFUL!! A total pro when it came to loading the van in the Netherlands and unloading the van at the other end. He went out of hi…
Highly recommended - I needed someone fast and Andrew delivered - not the easiest of itineraries but this wasn't a problem and the job was completed in the perfect timescale - many thanks - will defin…
I had so forgotten how much hassle moving home was, but with the aid, help and outstanding assistance William and his team provided, myself and my belongings were safely and securly transported withou…
We have been using Andrew for the last 7 weeks to transport our specialist flooring. Sometimes up to 6 times a week. Some jobs have kept them overseas for up to 3 days at a time and not once have they…
We used Eurovanman (Andrew) last week to collect some items purchased online from Yorkshire. He said he would have them to us within 48 hours. Yet they were collected and delivered in under 5 hours (t…
Fantastic service, great price, on time and as agreed. Glitch free from arrival to departure. Would use again without hesitation.
Andrew did an absolutely outstanding and very cost-effective job removing my furniture from Germany to London and helping us move house within London. I spent some time beforehand surveying the market…
Thank you again Eurovanman for making our move go so smoothly on Friday! This was the second time we have used Evm to help us move and once again we received excellent service from start to finish. Ev…
Utilised Andy now for a 3rd time, 2 Large vans turned up when they said, all Men where polite and courteous as usual, entire delivery was loaded within 2 hours, and met up with them again in Austria, …
Thank you so much Eurovanman and his staff. Everything was packed and couriered safely and soundly without any fuss from Surrey to Benidorm. Very good value for money and a pleasure to do business wi…